Refund Policy

We offer a 30-day return policy from the date of delivery. If you are not satisfied with your purchase, you may return eligible items for a full refund or exchange. Items must be in their original, unopened packaging to qualify for a return.

Eligible for return: Unopened products in original packaging, defective items, incorrect orders.

Not eligible: Opened intimate products (for hygiene reasons), personalized items, gift cards, sale items marked as final sale.

To start a return, please contact our customer support team via email or live chat. Provide your order number and reason for return. We will send you a prepaid return label and instructions. Once we receive and inspect the returned item, your refund will be processed within 5-7 business days.

Refunds are issued to the original payment method. Credit card refunds may take 5-10 business days to appear on your statement. For bank transfers, please allow 3-5 business days. Store credit refunds are applied instantly to your account.

If you receive a defective or damaged product, please contact us within 48 hours of delivery with photos of the issue. We will send a replacement at no additional cost or issue a full refund, including shipping costs.

Want a different size or variant? We are happy to process exchanges. Contact our support team and we will arrange the exchange. The original item must be returned in its unopened packaging.